Post Move In
Post Move-In Calgary
New Home Warranty
New Home Warranty
Understanding your warranty
Your home is covered by a new home warranty designed to support you after move in. This section explains how your warranty works, including key timelines, what’s covered, and how to submit service requests. Becoming familiar with your warranty will help you understand how to care for your home and what to expect throughout your first year.
Minto Warranty Team
Minto’s in-house Warranty Team is your primary point of contact after you receive the keys to your new home. Our team is familiar with the warranty standards required under Alberta legislation and is here to support you throughout the process.
If you need to schedule an appointment or have questions about submitting a service request, the Warranty Team is available during weekday office hours.
Email: WarrantyCalgary@minto.com
Phone: 587-441-1980
Hours of Operations: Monday to Friday from 8:00 AM to 4:00 PM (excluding
holidays)
After-Hours Emergencies
Some issues that arise outside of standard working hours may require more immediate attention. For emergency assistance, the main Warranty phone number (587‑441‑1980) transitions to an after‑hours emergency line after 4pm on weekdays and on weekends. This same number can be used at all times.
Examples of emergency situations include:
- Complete loss of heat (between September 15 and May 15)
- Gas leak
- Complete loss of electricity
- Complete loss of water
- Complete stoppage of sewage disposal
- Plumbing leak that requires the entire water supply to be shut off
Learn More About
Your New Home Warranty Coverage
Your new home has a 1-2-5-10 home warranty provided through our licensed insurers. You can always reference the warranty provider’s website or contact them directly for more details about your warranty. For more information regarding your new home warranty provider or any questions relating to coverage, please feel welcome to contact the Minto Warranty Team.
Minto Warranty Submission Process
As you settle into your home, you may begin to notice items that require adjustment or repair. Rather than submitting items one at a time, the warranty program is structured around key milestone submissions to help group and manage service efficiently. While most items can be included in your scheduled warranty submissions, urgent or time sensitive concerns can be raised with the Warranty Team at any time.
30-Day Warranty
After your first month in your home, you’ll have the opportunity to submit a list of items to be reviewed and addressed by the Warranty Team.
This provides an opportunity to capture anything that has come up after move-in including items that may not have been visible during your Pre-Delivery Orientation or that you noticed as you began living in the space. This stage typically includes minor deficiencies, adjustments, or items related to finishing details.
Please compile your list over the first month of living in your home and email the list and any applicable photos to the Minto Warranty Team. Once received, the Warranty Team will review your list and begin coordinating next steps. This may include scheduling a review with our Warranty Service Technician, ordering materials or scheduling trades, depending on the nature of the repair(s).
The goal at this stage is to address early concerns so you can settle comfortably into your home.
1-Year Warranty
Your one-year submission is the most comprehensive opportunity to report concerns related to materials and workmanship. By this point, your home has gone through a full cycle of seasons, and it’s normal for a few additional items to require attention.
2-Year Warranty
The two-year warranty provides extended coverage for certain systems within your home, such as electrical, plumbing, and heating components. Your warranty coverage is intended to support the longer-term performance of the essential systems that keep your home running day to day.
The Warranty Team can help determine whether the item falls within this stage of coverage and guide you on next steps.
5-Year Warranty
For the first five years, your home is covered against any defects in the ‘building envelope.’ The building envelope is the system of components that separate the controlled interior air from the exterior. This includes wall framing, roofing, windows, and insulation (think of it as your house’s shell). This applies for five years, beginning on the day of your closing.
10-Year Warranty
Your home’s 10-Year Warranty covers the key structural components of a new home. The key structural components consist of the frame, including the roof’s structural integrity, and the foundation. This warranty covers defects in material and labour. This applies for ten years, beginning on the day of your closing.
Appliance and Manufacturer Warranties
Some components in your home are covered directly by the manufacturer rather than through the home warranty.
In most cases, appliances come with a one-year manufacturer warranty. Some suppliers also offer the option to register your product to extend this coverage. Because these warranties vary by manufacturer, it’s a good idea to review the documentation provided with your appliances and complete any registration steps early.
If you’re unsure who to contact for a specific item, the Warranty Team can help point you in the right direction.
Warranty Work Day and Repairs
Is it normal to require repairs in my new home?
A new home is a complex, handmade, personalized piece of workmanship built by dozens of skilled trades using materials from numerous suppliers. It’s normal to discover a few items that need attention after you move in. Rest assured that Minto will address any warrantable concerns, and our team works closely with you, especially throughout your first year of owning your new home.
How long are repairs take?
Some repairs require specific materials, and ordering and scheduling this work can take time. It’s normal to wait several weeks between reporting a deficiency and having the repair completed, as materials can take approximately 6–12 weeks to arrive.
We prioritize any items noted during your PDO and work to coordinate materials and service scheduling as efficiently as possible once you have moved in. We thank you for your patience.
Submitting a Service Request
Need to place a service request?
If something comes up between your 30-Day and 1-Year submissions that feels more urgent, please don’t hesitate to contact the Warranty Team.
Important Warranty Considerations
While your warranty covers many aspects of your home, there are some items and situations that fall outside of coverage. The following outlines how warranty standards are applied and what may fall outside of coverage.
What Falls Outside of Warranty Coverage
Your home warranty is designed to address defects in materials and workmanship, based on established provincial standards. In Alberta, these standards are defined by the Construction Performance Guide for New Home Warranty, which outlines what is considered a warrantable concern and what falls within acceptable tolerances. This ensures a consistent and fair approach when reviewing service requests.
Some warranty claims may be determined to fall outside of coverage. These are generally related to homeowner maintenance, as well as conditions that develop through regular use of the home over time. In some cases, an item may be reviewed and determined to fall within acceptable tolerances outlined in the warranty standards.
Routine upkeep, such as maintaining caulking, replacing filters, and caring for finishes, is a homeowner responsibility. Similarly, normal wear and tear, accidental damage, or deficiencies that result from lack of maintenance are not considered warrantable under the warranty standards.
Renovations and Changes to Your Home
It’s natural to want to personalize your new home, especially within the first few years. Please be aware that renovations or changes can impact your warranty coverage depending on the type of work completed and who performs it.
Before starting any project, please contact the Warranty Team to discuss your plans. They can help you understand whether the work could affect your coverage and guide you on next steps.
In some cases, working with qualified professionals, or even the original trades involved in the construction of your home, can help maintain your warranty coverage. Taking the time to confirm this upfront can prevent surprises down the road.
We're here to help
Your Customer Experience Coordinator can provide any answers or connect you with the right person to address any questions - during regular business hours.